I'm a double Sr. Citizen (3/4 Century + 8) and drove our Ford Escape until a serpentine belt came flying out from under the card. It was time. Heritage was visited and Katie was there to insure we were well taken care of. Such a dilemma, but her advice, encouragement, was the right cure - Katie went over options and connected us into a new technology that I was very familiar with when I was employed in research. Katie has that soft, needed help when things seem are 'at the end of the ... the rope.' Katie carefully explains the options because she is well studied in the service end of the business. Not a "soft" sell, but a careful examination of situations - sort of a 'this is what I would do in this situation.- "Realistic!' is the right word. By the way folks, seriously consider the Ford CMAX Hybrid - it's a Global Warming killer!!!
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