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Heritage Ford strives for absolute perfection and if you are not completely satisfied, we want to hear about it. If you've had a less than satisfactory experience, please contact our Customer Relations Specialist, Nora Krom at 802-865-8187 or you may email her at customerservice@heritagevt.com.

To see what previous customers have said about their experiences with Heritage Ford, scroll down and read our most recent reviews.

Please help us continue to grow and serve the greater Burlington area by rating your recent experience working with the H-Team. We sincerely appreciate it, and are very fortunate to have you as part of the H-Team!

Customer Lobby
Sort by: Latest review first / Highest rating first
Tut1975 18 Nov 2017
Bill was a pleasure to deal with on my lease renewal. He listed to exactly what we wanted in our next car and delivered. Everything was in place and on time the day of my vehicle exchange and the process was a smooth as could be. Thanks to Adam and Bill as well as their entire team. Now time t...o go and put some miles on my new Explorer! Show more
5 rate
Cars.com
Cwo247 18 Nov 2017
I saw this car on the Heritage website and was bringing my Rav4 in for a checkup. Went over to look at this Fusion for my children and it wasnt there, David our salesperson pulled in with it as we stood there and we were waiting at the door when he opened it. He was very helpful and showed us the c...ar and let us take it on a test drive to where my children worked so they could see it. We came back and did the paper work and while we did that he got it detailed so it was beautiful and ready to go when we got back. The sales manager gave us a maintenance plan for 24 months because my husband is a veteran and it was Veteran's day. A few days later we got a Thank you card in the mail from David with a complimentary check up, state inspection and touch up paint. They were very good to deal with we felt comfortable with the process and know we made the right choice. Show more
5 rate
Cars.com
Tut1975 18 Nov 2017
Bill was a pleasure to deal with on my lease renewal. He listed to exactly what we wanted in our next car and delivered. Everything was in place and on time the day of my vehicle exchange and the process was a smooth as could be. Thanks to Adam and Bill as well as their entire team. Now time... to go and put some miles on my new Explorer! Show more
5 rate
DealerRater
Cwo247 18 Nov 2017
I saw this car on the Heritage website and was bringing my Rav4 in for a checkup. Went over to look at this Fusion for my children and it wasnt there, David our salesperson pulled in with it as we stood there and we were waiting at the door when he opened it. He was very helpful and showed us the c...ar and let us take it on a test drive to where my children worked so they could see it. We came back and did the paper work and while we did that he got it detailed so it was beautiful and ready to go when we got back. The sales manager gave us a maintenance plan for 24 months because my husband is a veteran and it was Veteran's day. A few days later we got a Thank you card in the mail from David with a complimentary check up, state inspection and touch up paint. They were very good to deal with we felt comfortable with the process and know we made the right choice. Show more
5 rate
DealerRater
Stephen M. 17 Nov 2017
I've written favorable reviews regarding my experiences with Heritage Ford before. Truth is, they're really that good. I didn't know them before, didn't know anyone who worked there. After two new vehicle purchases over a two year span, I wouldn't go anywhere else. Thanks to Katie Smith in service.
5 rate
Cars.com
Stephen M. 17 Nov 2017
I've written favorable reviews regarding my experiences with Heritage Ford before. Truth is, they're really that good. I didn't know them before, didn't know anyone who worked there. After two new vehicle purchases over a two year span, I wouldn't go anywhere else. Thanks to Kati...e Smith in service. Show more
5 rate
DealerRater
PhillyGeorge 16 Nov 2017
Heritage Ford is the best among five dealerships I visited over a two month period comprising five different auto brands within ten miles of my residence. Heritage Ford showed sales departments and service departments with superior product knowledge and experience to the other four I visited. Willin...gness to work with me to select a car to fit my search parameters was the reason I took a lease through Heritage Ford. The car I picked was not in their inventory at my visit on a Wednesday but was delivered on Friday, two days later. Thank you, Heritage Ford and, and Bill LaBonte, salesman, for making a tough decision easy, patiently explaining all sale and lease options available to me, car models and optional choices and financing. Thank you, Bill! Show more
4 rate
Cars.com
PhillyGeorge 15 Nov 2017
Heritage Ford is the best among five dealerships I visited over a two month period comprising five different auto brands within ten miles of my residence. Heritage Ford showed sales departments and service departments with superior product knowledge and experience to the other four I visited. Willin...gness to work with me to select a car to fit my search parameters was the reason I took a lease through Heritage Ford. The car I picked was not in their inventory at my visit on a Wednesday but was delivered on Friday, two days later. Thank you, Heritage Ford and, and Bill LaBonte, salesman, for making a tough decision easy, patiently explaining all sale and lease options available to me, car models and optional choices and financing. Thank you, Bill! Show more
5 rate
DealerRater
Escape 15 Nov 2017
Charlie Moriarty is just plane and simpley outstanding. We have purchased numerous fords over the years and Charlie has always gone to bat for us. He works hard until the deal is done and we are satisfied. We feel we have a friend not just a salesman. Chris & Cindy Thrane South Burlington
5 rate
DealerRater
Escape 15 Nov 2017
Charlie Moriarty is just plane and simpley outstanding. We have purchased numerous fords over the years and Charlie has always gone to bat for us. He works hard until the deal is done and we are satisfied. We feel we have a friend not just a salesman. Chris & Cindy Thrane South Burlington
5 rate
Cars.com
Questions?
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